Welcome to the Creator Help Center!
Everything you need to know about missions, rewards, and growing with the brand. Search for quick solutions or browse our guides to get started.
Submitting Content
Everything about submitting posts, troubleshooting, and approval process.
Submission Basics
See all articlesHow Do I Submit My Content?
To ensure your post is successfully submitted for a mission or drop, follow these steps carefully.
📝 Step-by-Step Guide to Submitting Your Post
- Create Your Post: Post on the required platform (Instagram, TikTok, etc.) as specified in the mission or drop.
- Use the Correct Hashtags: Include all required hashtags listed in the mission or drop description.
- Log Back into the Brand’s Community Platform: Navigate to the mission or drop you are participating in.
- Review and Accept Terms & Conditions: Carefully review any terms and conditions associated with the mission or drop.
- Click Submit: Once you confirm that your post meets the criteria, click the Submit button.
✅ Tip: Always double-check your hashtags and follow brand guidelines to increase approval chances!
Submissions FAQ
See all articlesI Submitted a Post But Now I Want to Change It. What Can I Do?
🔹 Unfortunately, you cannot edit or change a submitted post.
🔹 You may try reaching out to the brand’s support email and request an update.
Why Is My Post in Pending Status for So Long?
📌 Some brands may take longer to review posts. Reasons may include:
✔️ They are manually reviewing content before approving.
✔️ They require your post to be live for a minimum number of days before granting a reward.
✔️ Check the mission/drop description to see if a minimum live time is specified. If not, reach out to support.
Can I Delete My Post After Receiving My Reward?
🚨 No! It is highly recommended not to delete your post after receiving your reward. Removing your post damages trust with the brand and may impact your ability to participate in future missions and drops.
⚠️ Important: Deleting posts after receiving rewards may affect your eligibility for future collaborations.
My Post Keeps Getting Rejected Even Though I’m Using the Correct Hashtags!
🚨 There could be several reasons why your post is still getting rejected. If no specific reason is displayed next to your rejected post, please contact the support email for your brand’s community.
Will I Be Notified If My Post Is Approved?
✔️ Yes! In most cases, you will receive an automated email when your post is approved.
✔️ If it’s for a mission, once your post is approved, you will be able to claim your reward.
✔️ If you don’t receive an email, keep checking your status in the community platform.
Can I Submit More Than One Post in a Mission or Drop?
This depends on the mission or drop settings. Some allow multiple submissions, while others only accept one. Always check the mission or drop details.