Welcome to the Creator Help Center!

Rewards vary depending on the brand community you are a part of. Each brand offers different incentives for participating in missions, drops, and challenges. Below is an overview of the most common types of rewards you might come across.

🎁 Product Rewards (Most Popular!)

Product rewards are the most common type of reward. These can include:

• Full-size products
• Travel-size products
• Samples
• Exclusive gift sets

These are shipped directly to the address you provided in your profile.

💳 Gift Cards

Some brands offer digital or physical gift cards that can be used to shop for products, services, or experiences.

• Brand-specific store gift cards
• Popular retailer gift cards (Amazon, etc.)
• Online shopping vouchers

🌟 Exclusive Experiences

Some communities offer VIP rewards that give you exclusive access to events, products, or brand experiences.

• Virtual or in-person masterclasses
• Early access to new product launches
• Invitations to special brand events

🏆 Points-Based Rewards (For Challenges)

If challenges are available in your brand community, you can earn points that can be redeemed for rewards. The number of points required for a reward is set by the brand.

• Earn points by completing challenges
• Redeem points for products, gift cards, or experiences

Some brand communities use a points-based reward system as a way to encourage ongoing engagement and participation. Instead of claiming a reward immediately, you earn points by completing activities like missions and challenges, which can then be redeemed for rewards.

Not all communities use a points system, so make sure to check your rewards section to see if this applies to you.

🏆 How Does the Points System Work?

If the brand community you’re a part of has a points-based system, here’s how it typically works:

• Earn points by completing challenges and activities.
• Accumulate enough points to redeem rewards.
• Redeem points for available rewards like full-size products, merchandise, gift cards, or exclusive experiences

🔢 How Many Points Do I Need to Redeem a Reward?

Each brand sets its own points-to-reward system, meaning:

• The number of points required for a reward depends on the brand.
• Some higher-value rewards may require more points.
• You can save up points to unlock bigger rewards later.

⚡ How to Maximize Your Points?

• Participating in as many missions and challenges as possible.
• Submitting high-quality content that meets brand guidelines (so your posts get approved).
• Engaging with the brand regularly—some brands offer bonus points for continued participation.

The delivery time for your reward depends entirely on the brand community you are a part of. While most rewards arrive within 10 working days, this timeframe may vary based on the shipping method chosen by the brand. Some rewards may arrive sooner, while others may take longer depending on logistics and availability.

📦 General Delivery Timelines

Here’s what to expect after you claim your reward:

• Most rewards arrive within 10 working days (excluding weekends and public holidays).
• Some brands offer faster shipping, while others may take longer based on stock availability.
• International shipments (if applicable) may take additional time due to customs processing.

📨 Will I Receive Tracking Information?

Tracking updates depend on the brand community you are part of.

• If tracking is provided, you will receive an email notification once your reward has been dispatched.
• If tracking is not available, you will need to check the community platform for updates.

📩 Need More Information?

If you haven’t received your reward within the expected timeframe, you can reach out to the support email of the brand’s community for further assistance.

Each brand handles shipping and fulfillment differently, so contacting their dedicated support team is the best way to get accurate information.

No, you do not have to pay for rewards! 🎉

All rewards available in the brand’s community platform are provided for free by the brand as part of their ambassador, creator, or loyalty program. This includes both the rewards themselves and shipping costs.

📦 Are There Any Hidden Fees?

• ❌ No hidden costs: You will never be asked to pay for a reward.
• 🚚 Free shipping: The brand covers the cost of shipping.
• 💰 No additional charges: You do not need to enter payment details to claim a reward.

⚠️ What If I’m Asked to Pay?

If you receive a payment request related to your reward, please check with your brand’s support team before making any payment. This ensures that the request is legitimate and prevents potential scams.

• 🔹 Contact the support email provided by the brand’s community platform.
• 🔹 If you’re unsure, do not share any payment details.
• 🔹 Brands will never ask for payment for rewards through the platform.